FAQ’s

Please read through Signature Rentals FAQs. Additional information can be found in the Terms & Conditions and Privacy Policy

Is there a minimum Hire Order?

In order for our team to continue to offer a great service we have a minimum hire order of €250.00 in place. Delivery and pickup fees are quoted separately.

What is your delivery fee?

Our delivery fees vary depending on the location of your event and the order size. Please contact the Signature Rentals team and we will provide a detailed delivery quote based on your hire order.

Are we able to pick up your hire order?

Yes, we offer a service enabling you to collect small items & non-breakable items. We allow you to pick up and return the items using your own covered vehicle.  Our pick-ups and drop-offs for orders are only available Monday – Friday, 8.00am – 6.00pm.

To avoid any late fees, all items must be returned at the agreed date and time.

It is important to measure your vehicle, before picking up an order to make sure the items will fit in your vehicle. The Signature Rentals  team is happy to assist in determining the appropriate vehicle size for the order. However, it is up to the client to make sure the items will fit safely and securely.

For our larger furniture pieces and breakables, we need our professionally trained crew to handle the delivery to your venue.

Can you offer a discount?

We are unable to offer a discount; we consider our prices to be competitive and fairly priced.

What areas do you service?

Predominantly we service Dublin, Wicklow & Kildare. However, we service nationwide.

Do you offer a 'setup' service when you deliver your furniture?

While our delivery drivers are pros at packing vans and heavy lifting, we wouldn’t exactly call them event stylists. For this reason, the drivers are unable to completely set-up your day from start to finish. With this being said, there are some furniture items that our team will need to assemble for you onsite. The driver will set up large items as long as there is someone to direct us where to place them.

On most occasions we deliver your items to a secure location allowing you or planner to arrange the furniture as you please.

We do provide a styling service which is a separate cost – we would be happy to discuss your requirements.

What are your cancellation policies?

Booking deposits paid are non-refundable to cancellation, change of date or change-of-mind.

  • Cancellations 30 days prior to your booking will be eligible for a refund, less the booking deposit.
  • Cancellations within 30 days prior to your delivery will be refunded the delivery and pickup fees only. The hire items amount will not be refunded as this is considered loss of opportunity.
  • No refund applies to our required 25% booking deposit.

Is my deposit refundable?

Booking deposits are not refundable nor transferable; a 25% non-refundable deposit is required to offer you (the client) and Signature Rentals security. By paying your booking deposit the items you have requested will be held for you only on your event date, Signature Rentals will make those items unavailable to other clients once your deposit is received.

When will my delivery be scheduled to arrive?

1 month prior to your event date, we will send you a copy of our Client Booking Forms to complete and return. You can use these booking forms to outline your preferred delivery and pickup dates and times, On-the-day contact, and venue access notes. A member of our team will contact you, one week prior to your delivery to inform you of your delivery time. All delivery times given allow a two-hour window. If you have a preferred time and date of delivery, you will be required to complete our delivery form.

Can I change my order before my event?

Please select your hire items wisely; once your booking deposit is received we do not allow items to be changed due to loss of opportunity.

What happens if something gets broken/damaged or unreturned?

All of our hire bookings at Signature Rentals include a damage waiver – this covers general cleaning after your event.

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.

If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.

What happens if the upholstered items are returned dirty?

Upholstered items that are returned damaged and or soiled beyond reasonable use will be professionally cleaned at our warehouse and an invoice will be issued to you for payment.

Do you require a deposit?

To offer security to you (the client) and Signature Rentals, a 25% non-refundable deposit is required to secure your items. Quotes maybe issued; however these items cannot be held for you until your customer booking form is signed and deposit is received.

When is full payment expected?

Your full payment is required to be paid 30 days prior to your event. If your event is booked within the 30 day payment requirement, full payment is expected.