Please read through Signature Rentals FAQs. Additional information can be found in the Terms & Conditions and Privacy Policy

Is there a minimum Hire Order?

In order for our team to continue to offer a great service we have a minimum hire order of €250.00 in place. Delivery and pickup fees are quoted separately.

What is your delivery fee?

Our delivery fees vary depending on the location of your event within The Republic of Ireland, or Northern Ireland and the order size. Please contact the Signature Rentals team and we will provide a detailed delivery quote based on your hire order.

Are we able to pick up your hire order?

Yes, we offer a service enabling you to collect small items & non-breakable items. We allow you to pick up and return the items using your own covered vehicle.  Our pick-ups and drop-offs for orders are only available Monday – Friday, 9.00am – 5.30pm.

To avoid any late fees, all items must be returned at the agreed date and time.

It is important to measure your vehicle, before picking up an order to make sure the items will fit in your vehicle. The Signature Rentals  team are happy to assist in determining the appropriate vehicle size for the order. However, it is up to the client to make sure the items will fit safely and securely.

For our larger furniture pieces and breakables, we need our professionally trained crew to handle the delivery to your venue.

Can you offer a discount?

We are unable to offer a discount; we consider our prices to be competitive and fairly priced.

What areas do you service?

Ireland, nationwide.

Do you offer a 'setup' service when you deliver your furniture?

While our delivery drivers are pros at packing vans and heavy lifting, we wouldn’t exactly call them event stylists. For this reason, the drivers are unable to completely set-up your day from start to finish. With this being said, there are some furniture items that our team will need to assemble for you onsite. The driver will set up large items as long as there is someone present, from the venue or wedding party to direct on where to place them.

On most occasions we deliver your items to a secure location allowing you or planner to arrange the furniture as you please.

We do provide a styling service which is a separate cost – we would be happy to discuss your requirements.

What are your cancellation policies?

Booking deposits paid are non-refundable to cancellation, change of date or change of mind.

  • Cancellations 30 days prior to your booking will be eligible for a refund, less the booking deposit.
  • Cancellations within 30 days prior to your delivery will be refunded the delivery and pickup fees only. The hire items amount will not be refunded as this is considered loss of opportunity.
  • No refund applies to our required 20% booking deposit.

Is my deposit refundable?

Booking deposits are not refundable nor transferable; a 20% non-refundable deposit is required to offer you (the client) and Signature Rentals security. By paying your booking deposit the items you have requested will be held for you only on your event date only, Signature Rentals will make those items unavailable to other clients once your deposit is received.

When will my delivery be scheduled to arrive?

A member of our team will contact you 1 – 3 weeks prior to your delivery to inform you of your delivery time. All delivery times given allow a two-hour window. Please let us know if you or the venue have a specific delivery date and time when confirming the hire. 

Can I change my order before my event?

Please select your hire items wisely. We do not allow items to be changed due to loss of opportunity. However, we appreciate guest numbers can change right up until the event date. Therefore, we are happy for quantity changes up until 10 working days before the agreed delivery/collection date. 

What happens if something gets broken/damaged or unreturned?

All of our hire bookings at Signature Rentals include a damage waiver – this covers general cleaning after your event.

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days upon receipt of damage invoice.

If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days upon receipt of damage invoice.

What happens if the upholstered items are returned soiled/dirty?

Upholstered items that are returned damaged or soiled beyond reasonable use will need to be professionally cleaned at our warehouse and an invoice will be issued to you for payment.

Do you require a deposit?

To offer security to you (the client) and Signature Rentals (the company), a 20non-refundable deposit is required to secure your items. Quotes may be issued; however, these items cannot be held for you until a deposit is received.  

When is full payment expected?

Full payment is required to be paid 10 working days prior to your delivery/collection date. If your event is booked within the 30-day payment requirement, full payment is expected upon booking confirmation

How do I make a reservation or request a quote?

Simply click on the items you wish to rent for your next event, and add to your hire list. Fill in your details, and submit your hire list. Our team shall then respond with a full quotation, including the availability of the hire items you selected, with costs for delivery or collection. We adopt a personalised approach for our customers, and shall happily make professional recommendations for you to make the experience extra special. If there is something specific that you are looking to hire and you don’t see it in our inventory drop us a line info@signaturerentals.ie and we may be able to help. We are constantly adding to our collection so the item you are looking for could very well be on its way to us!

How will I know if my order is confirmed?

Your hire order is confirmed upon paying the 20% non-refundable deposit

Do you have a showroom?

Yes, our showroom is located at Unit 37, N17 Business Park, Galway Road, Tuam, Co. Galway, H54 XV08. The showroom is by appointment only. Email info@signaturerentals.ie and a member of the team will be in touch to arrange a suitable meeting time

What happens if items are missing/broken after an event?

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.  If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.

How far in advance do I need to place my order?

We suggest getting in touch with the Signature Rentals team 12 months out from your wedding. Summer, Christmas and Bank Holidays are busy season. These dates tend to book 9 months – 12 months from the event date.

Do my rental items need to be returned clean?

Hire items do not need to be returned clean. The hire charge includes cleaning.

Do I need to know my guest count upfront when placing an order?

Ideally, yes. However, an estimate is suffice when booking. We understand guest numbers are not finalised until closer to the event date.